FAQ
Everything you need to know about Reformeer — from pricing and features to security and denominational support.
Last updated: April 2026
Getting Started
Two products for Reformed churches. The Reformeer app gives members a community hub, online giving, and Reformed Intelligence — theological research grounded in the Bible, Reformed confessions, and your church's documents. The Office + Finance admin system gives councils member management, ward and pastoral logs, bulk communications, and double-entry church accounting. Use one or both.
Any Reformed church. Built around Reformed polity — household registers, elder-led wards, deacon-stewarded funds, confessional sacraments. In use by GKSA, APK, VGKSA, and OPC councils. Works for URCNA, PCA, FRCNA, RPCNA, FCS, and any similarly-governed federation.
Yes. Every screen, report, statement, and AI conversation runs in English or Afrikaans, per-user. One council can have English- and Afrikaans-speaking members on the same database.
It's a Progressive Web App — works in any browser, installable to your home screen, iOS and Android. No app-store download.
Pricing
Free for members. R149/month for higher AI rate limits. The admin system (Office + Finance, bundled) is R995/month per council — or R1,495/month including a Reformeer-built church website. No contracts.
Office: member register with baptism/profession/marriage/death records, ward management with elder and deacon assignments, pastoral care logs with auto weekly reports, address book with map-based ward planning, birthday lists, bulk push/SMS/email with per-member log. Finance: double-entry accounting with AI bank statement extraction, custom chart of accounts, envelope budgeting, multiple bank accounts, Paystack giving with per-council subaccount, year-end tithe statements, trial-balance and journal bulk import, POPIA audit trail. Unlimited users. No contracts.
Yes. One platform replaces a separate membership spreadsheet and a separate desktop accounting program. Member data, wards, sacraments, and pastoral notes live alongside the books. Send us whatever you have — any format, even PDFs or scanned paper — and our team handles the import. Self-service trial-balance and journal CSV imports validate before posting.
Members sit in wards; each ward has an elder and a deacon. The address book maps every member's home so wards can be planned geographically. Ward-level access control is enforced — an elder sees only their ward, and pastoral logs respect the same scope. Redraw boundaries any time; the system reassigns.
Paystack-powered. One-off or recurring via card, EFT, or mobile. Each council gets its own Paystack subaccount. Every donation auto-reconciles into Finance.
Features
Personal details, contacts, family relationships, membership status, baptism and confirmation, ward assignments, spiritual gifts, serving areas, skills, medical info, emergency contacts. Organise into wards with assigned elders and deacons. Existing data in any format — we import it for you.
Upload a bank statement (CSV, PDF, or Excel) — the AI classifies ~90% of transactions automatically. Includes envelope budgeting, multiple bank accounts, a fully customisable chart of accounts, and reporting. Paystack giving via card, EFT, instant EFT, SnapScan, and mobile.
Yes. Every transaction is a parent with one or more balanced legs against a bank account or chart-of-accounts line. The platform enforces zero-balance before posting. Trial balance, income statement, and balance sheet map cleanly for your auditor.
Any. No rigid templates — the platform inspects the first rows and detects column layout, date format, and decimals automatically. Works for ABSA, FNB, Capitec, Nedbank, Standard Bank, Investec, TymeBank, Discovery Bank, and any other CSV/PDF/Excel. Reformeer suggests a chart-of-accounts category and matching member; a finance officer reviews before posting.
Envelopes ring-fence funds — building, missions, benevolence, any diaconal fund. Income legs flow into the envelope; expense legs deduct. Per-envelope balances are reconciled against the corresponding equity line, so the books and the ring-fencing stay in lockstep.
Yes. Send us what you have — registers, trial balance, journals — in any format, and our team handles the import. Or self-service: trial balances import via CSV/Excel and Reformeer creates the opening-balance entries; bulk journals validate debit-equals-credit per entry before posting. Most councils consolidate in a single weekend.
Every transaction records its source (bank upload, manual entry, journal import, Paystack webhook), the user, and timestamps. Edits create new records, not overwrites. Tithe legs trace to the giving member. POPIA-compliant: per-council isolation, role-based access, encrypted at rest on Google Cloud with daily backups.
Yes. Per-council Paystack subaccount means funds flow directly into the church's own bank account — Reformeer never holds them. One-off via card, EFT, instant EFT, SnapScan, or mobile, or recurring monthly via Paystack subscriptions. Every transaction reconciles automatically. Year-end itemised statements for every member.
A theological research assistant that searches 930+ Reformed documents across three tiers: denomination (Three Forms of Unity, ecumenical creeds, GKSA Acta 1873–2023, OPC GA 1936–2025, URCNA, VGKSA), broader library (Calvin, Bavinck, Van Til, Machen, Warfield, Boettner, Floor, Visser, Stoker, 20+ more), and your church's own council documents. Every answer cites the article, year, or page.
Record home visits, calls, prayer requests, follow-ups. Rich text, photo attachments, voice notes. Auto-generated weekly ward reports for council. Optional mood tracking. Notes can be marked private for sensitive conversations.
Yes. Bulk import from CSV and Excel. AI auto-maps your columns to fields, detects family relationships, flags duplicates, supports ward and membership-status mappings. Or send us your data in any format and our team handles it.
Push notifications, SMS, email. Target the whole congregation or specific groups. SMS balance tracked per council. Birthday templates. Full communication log per member. Per-member opt-out.
Reformed Intelligence
930+ documents across three tiers. Denomination: Three Forms of Unity (Heidelberg, Belgic, Dort), three ecumenical creeds, GKSA Church Order, GKSA Acta 1873–2023 (38+ vols), OPC General Assembly 1936–2025, URCNA synods 1996–2024, VGKSA synods 2008–2021. Broader: Calvin (Institutes 1536, Romans commentary), Bavinck, Van Til, Machen, Warfield, Boettner, Floor, Visser, Stoker, and 20+ further Reformed works.
Yes — the complete GKSA Acta Synodalia 1873–2023, 38+ volumes, 150 years of general synod decisions. The most comprehensive AI-searchable index of GKSA synod history available.
Four: GKSA (Acta Synodalia 1873–2023), OPC (General Assembly 1936–2025), URCNA (synod acts 1996–2024, 12 sets), VGKSA (synod acts 2008–2021, 4 sets). All four share the Three Forms of Unity.
Yes. A private, per-congregation corpus tier holds your council minutes, regulations, and policy decisions. Reformed Intelligence searches these alongside the shared library. No other congregation can see your documents.
General AI draws on the open internet — theologically imprecise. Reformeer is constrained to 930+ curated Reformed primary sources and cannot speculate beyond them. Every answer cites a specific article, synod year, or page. It also searches your own church documents — something no general AI can do.
Security & Privacy
Fully POPIA-compliant. Per-user consent tracking, role-based access, all data encrypted on Google Cloud. Pastoral notes can be marked private. On cancellation, all data is destroyed within 30 days. Customer data is never used to train AI models.
Session-based auth, six-role RBAC, ward-level isolation so elders see only their members. All data encrypted on Google Cloud. 99.9% uptime with daily backups.
Six primary roles: Admin, Elder, Deacon, Pastor, Finance, Member. Supplementary roles: Sister, Catechist, Catechism Manager. Elders and deacons are scoped to specific wards.
Google Cloud Platform — fully-managed Postgres with auto-scaling and high availability. Files in Google Cloud Storage. Multi-tenant architecture with per-council isolation. Daily backups.
Reformeer Plus R149/month · Admin system R995/month · No contracts
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